About Us

We currently only deliver to the Mainland UK and Northern Ireland, for on line orders. We can deliver to Eire and The Isle pf Man if you want that service this can be arranged just call us on 018920325335.

Delivery Charge for Mainland UK is £7.95 per order free for wine orders over £300. For Northern Ireland £11.95, free above £300.

We use APC Nationwide who typically can deliver next day. We mostly carry all wines in stock but may from time to time have to order wines in so expect delivery to take 2 to 5 days, though most are 24 to 48 hours.

Delivery to Northern Ireland and the highlands and Islands will take 3 to 5 days.

You will be sent notification from our couriers system of when to expect the wine however the time slots can be missed.

From time to time things get lost or broken and we can only apologise for this. Please contact us immediately you are aware of any issue so that we can remedy the situation as soon as possible. You must contact us within 2 days of receiving your goods to report damage or missing items after that it becomes much more difficult to resolve these issues. Always make a note on anything you sign if you have any concerns.

You can ask wine to be left with a neighbour or safe place and we will pass these instructions to our courier, but once any item is left this will be at your own risk.

If you are out when the courier calls they will leave a card, once the courier has attempted to deliver an item the onus is on you to contact them to arrange a suitable alternative date.

Our courier will attempt a second Delivery if that also fails the package will be returned to us. At this stage you become liable for the full cost (which will be much higher than the delivery charge we make and will reflect the actual cost to us) of the delivery and return.

If you have any questions then please contact us:
email paul@pauladamsfinewines.co.uk
or
Telephone 01892 325335 - we will be happy to help.